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Masters of Sales: Building a customer success team—with Ben Winn

 

Ben Winn, Customer Success Manager at SeamlessMD, explains which skills his company seeks for its customer success team and how this team plans and builds a roadmap for long-term growth and customer retention. Ben relates how SeamlessMD helps ensures customer success by implementing multiple on-site visits as part of the product onboarding process.

This video is part of the Masters of Sales series. The series includes four modules:

  1. Sales cycle
  2. Going international
  3. Founder training
  4. Sales playbook