When employees leave your startup, conducting an exit interview with them can be useful. It can show you ways to better attract and retain staff in the longer term.
In a startup environment, the exit interview does not need to be a formal process. Simply making an effort to speak with an employee who has chosen to move on can generate feedback that can benefit both your startup and your employees.
To plan your exit interview, think about what you want to learn that will help you improve retention in future.
To open the conversation, put the employee at ease and let them know that you are sorry to see them go.
Convey that you are open to any suggestions about what you might do to prevent other employees from making the same decision. You may be surprised at how honest people can be when they have decided to move on.
The discussion during the exit interview can yield positive results. It can make employees feel that you really do care they are leaving and that you are truly interested in “what went wrong.” This might keep employees interested in perhaps returning one day, or at the least, encourage them to be positive about your startup once they leave.
This exchange can also give you valuable insights from an employee perspective, which as a leader, you may not see. Topics commonly covered in exit interviews include:
To get true value from an exit interview, you need to be honestly interested in accepting any feedback without defensiveness or judgment. Your startup also needs to be willing to investigate raised issues to see if it can make improvements.