On January 1, 2008, the first accessibility standard under the Accessibility for Ontarians with Disabilities Act (AODA) became law. Called the Customer Service Standards, it applies to all organizations (public and private) operating in Ontario regardless of their level of contact with the general public.
The Customer Service Standards set out requirements that organizations must follow to ensure accessible customer service for people with disabilities. The deadline for public sector compliance was January 1, 2010; the deadline for public sector compliance was January 1, 2012.
For organizations with more than 20 employees, or organizations designated as public sector, there are additional responsibilities:
For suggestions on what you can do to meet these requirements, consult the compliance toolkit offered by the Accessibility Directorate of Ontario at the Ministry of Community and Social Services.