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Checklist: Senior management steps to handle COVID-19

The checklist below will help employers prepare their people to cope with changes during the COVID-19 pandemic. While there are several elements of your business that will require contingency planning, paying attention to your people should remain a top priority.

Top tip: Bring together a COVID-19 task force that will discuss issues and make decisions on how to manage incoming pandemic updates. If possible, try to appoint a representative from each of the business’ sectors who will approach decisions with both your people and the business in mind. 

Within the task force:

Establish a process to communicate the latest COVID-19 information to employees and business partners.
Help reduce fear and anxiety. Keep employees informed on pandemic updates.
Inform office cleaning staff of the need to increase their maintenance activities (if possible).
Share tip sheets for employees in common areas about how to prevent outbreaks.
Create a plan, if needed, to maintain essential operations if a large number of employees become ill or have sick family members. 
Cross-train employees to prepare for spikes in absenteeism.
Be prepared to have some employees work remotely (if possible) if an outbreak occurs.
Encourage employees to stay home if they are sick or need to care for a sick family member, and make employees aware of flexible leave policies.
If employees exhibit respiratory illness symptoms, such as coughing and shortness of breath, send them home immediately.
Plan how your business will minimize exposing healthy employees to the public if health officials call for social distancing.
Routinely clean frequently touched surfaces in the workplace, such as workstations, countertops, doorknobs, keyboards and cellphones. Provide alcohol-based disposable wipes so that commonly used surfaces can be wiped down frequently.

Download the checklist here